Storage Docklands Service Terms and Conditions
These Terms and Conditions govern the provision of moving, removal and storage services by Storage Docklands to you as a customer within the United Kingdom. By making a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entity that books or uses our services.
Services means any moving, removal, packing, handling, transport, storage, or related services supplied by Storage Docklands.
Goods means the items, belongings, furniture, equipment, or other property that we handle, move, or store on your behalf.
Contract means the agreement between Storage Docklands and the Customer comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
Storage Docklands provides domestic and commercial moving and storage services, including but not limited to packing, loading, transportation, unloading, and storage of Goods. Services are provided subject to availability, resource capacity, and the specific details confirmed in your booking confirmation.
We reserve the right to refuse to carry or store certain items at our sole discretion, including items that are hazardous, illegal, perishable, or that may pose a risk to property, personnel, or other customers goods.
3. Booking Process
3.1 Quotations
Any quotation issued by Storage Docklands is based on the information you provide about the property access, volume and nature of Goods, distance, and required services. Quotations are normally valid for a limited period as stated at the time of issue and may be subject to change if your requirements or circumstances differ from the information originally supplied.
3.2 Booking Confirmation
A booking is only confirmed once we have accepted your request and you have accepted the quotation and any required deposit or prepayment has been received. Until that point, dates and resources are not guaranteed and may be offered to other customers.
3.3 Customer Responsibilities at Booking
You are responsible for ensuring that all information given at the quotation and booking stage is accurate and complete, including:
The full collection and delivery addresses.
Details of property access, parking restrictions, stairs, lifts, or other access limitations.
The approximate volume, type, and value of Goods.
Any special handling requirements or fragile items.
Any items that are oversized, heavy, or require specialist equipment.
We reserve the right to adjust the price or, where necessary, amend or cancel the booking if it becomes clear that the actual work required is materially different to what was originally described.
4. Payments and Charges
4.1 Pricing
Our charges depend on factors including estimated time, distance, volume of Goods, number of staff required, and any additional services such as packing, materials supply, and storage. All prices are quoted in pounds sterling and, where applicable, include or exclude VAT as clearly stated in the quotation or invoice.
4.2 Deposits and Prepayments
We may require a deposit or full prepayment to secure your booking. The amount and payment deadline will be confirmed at the time of booking. If payment is not received by the required date, we may release the booking slot and cancel the service without liability.
4.3 Payment Methods
Accepted payment methods will be advised to you during the booking process. You are responsible for ensuring that cleared funds are received by us in line with the stated payment schedule.
4.4 Balance Payment
Unless otherwise agreed in writing, any outstanding balance is due no later than on completion of the service on the final working day of the move or on the commencement of storage. We reserve the right to withhold completion of services or withhold delivery of Goods until full payment has been received.
4.5 Late Payment
If payment is not made on time, we may charge interest on overdue balances at the statutory rate permitted under UK law. We may also suspend services, refuse further bookings, or exercise a lien over Goods held in our possession until all sums due have been settled.
5. Cancellations and Amendments
5.1 Customer Cancellations
If you wish to cancel or reschedule your booking, you must notify us as soon as possible. Cancellation charges may apply, based on the notice period given:
If you cancel more than a specified number of working days before the scheduled service date, we may refund all or part of any prepayment, less any reasonable administrative costs and non-refundable expenses incurred.
If you cancel within a shorter notice period or on the day of service, we may retain any deposit or prepayment and charge a percentage or the full value of the booked service, depending on the notice provided and the impact on our schedule.
The exact cancellation terms will be indicated in your quotation or booking confirmation and form part of this Contract.
5.2 Amendments by the Customer
If you wish to change the service date, addresses, volume of Goods, or requested services after booking, we will make reasonable efforts to accommodate your request subject to availability. Changes may result in adjustments to pricing and payment terms. We cannot guarantee that requested changes will be possible, especially during busy periods.
5.3 Cancellations by Storage Docklands
We may cancel or postpone the service due to circumstances beyond our control, including extreme weather, accidents, road closures, illness, industrial action, or other events that make performance unsafe or impracticable. In such cases, we will endeavour to reschedule at a mutually convenient time or, if rescheduling is not possible, refund any payments for services not delivered. Our liability in such circumstances is limited to the amount paid for the affected services.
6. Customer Obligations on Service Day
On the agreed service date you must:
Ensure that our team has safe and reasonable access to the premises, including suitable parking arrangements.
Ensure that all Goods are properly packed where you have chosen to pack items yourself, and are ready for loading at the agreed time.
Identify any fragile or high value items to our team.
Be present yourself or appoint a responsible representative to supervise the service, answer queries, and sign any relevant documents.
Provide access to utilities as reasonably required for the provision of the service.
If we are unable to perform the service due to inadequate access, packing not being ready, or absence of an authorised person, waiting time or additional charges may apply, or we may treat the booking as cancelled and apply the relevant cancellation charges.
7. Items Not Accepted and Waste Regulations
7.1 Prohibited Goods
We do not carry or store any items that are hazardous, illegal, explosive, flammable, corrosive, or otherwise dangerous, including but not limited to fuels, gas cylinders, chemicals, paints, firearms, ammunition, or illegal substances. We also do not accept live animals, plants requiring special conditions, or perishable food items intended for long term storage.
If such items are discovered, we may refuse to move or store them, or where required for safety or compliance, arrange for their removal or disposal at your cost.
7.2 Waste and Disposal
Storage Docklands is not a general waste carrier and our services are not a substitute for licensed waste disposal. We comply with relevant UK waste regulations and will not remove household or commercial waste that should be handled through appropriate refuse or recycling channels.
If you request disposal of certain items, we may, at our discretion, arrange lawful disposal using authorised facilities. Any such disposal must be agreed in advance and will incur additional charges. You remain responsible for ensuring that items presented for disposal are lawfully and safely capable of being transported and disposed of.
7.3 Compliance with Law
You must not request us to transport or store anything that would cause us to breach any law or regulatory requirement. You indemnify us against any fines, penalties, or claims arising from your failure to comply with this obligation.
8. Storage Terms
8.1 Storage Period
Where storage services are provided, the minimum storage period, access arrangements, and storage charges will be stated in your booking or storage agreement. Storage continues until terminated by you or by us in accordance with these Terms and Conditions.
8.2 Storage Charges and Non Payment
Storage is charged periodically in advance. If storage charges are not paid when due, we may deny access to the stored Goods and charge interest on overdue amounts. If charges remain unpaid for a prolonged period, we may, after giving reasonable notice, exercise a lien over the Goods and ultimately sell or dispose of them to recover sums owed, in accordance with applicable law.
8.3 Access to Stored Goods
Access to stored Goods is by prior arrangement and may be subject to handling or access fees depending on the nature and frequency of access required. Identification may be required before access is granted.
9. Liability and Insurance
9.1 Our Duty of Care
We will exercise reasonable skill and care in handling, moving, and storing your Goods. However, certain limitations and exclusions of liability apply as set out in this section.
9.2 Limits of Liability
Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a specified amount per item or per consignment. The applicable limit will be stated in your quotation or booking confirmation.
We are not liable for:
Loss or damage arising from inherent defects, ageing, or normal wear and tear.
Loss or damage to items packed by you where we did not pack or inspect the contents.
Loss or damage resulting from inadequate or defective packing provided by you.
Loss or damage due to war, terrorism, public disorder, or similar events beyond our reasonable control.
Indirect, consequential, or purely economic loss such as loss of profits, loss of business, or loss of opportunity.
9.3 Owner s Risk
Certain items may be carried or stored at owner s risk by prior agreement. In such cases, our liability for those items is excluded to the fullest extent permitted by law.
9.4 Notification of Loss or Damage
You must inspect the Goods as soon as reasonably practicable after delivery or access to storage and notify us in writing of any loss or damage within a reasonable time frame as indicated in your booking documentation. Failure to notify us within that period may affect your ability to make a claim.
9.5 Insurance
You are strongly advised to ensure that your Goods are adequately insured for their full replacement value while they are in transit and in storage. We may offer or suggest insurance options, or you may arrange cover independently. Any insurance arranged through us will be subject to separate terms and conditions provided by the insurer.
10. Limitations of Liability for Delays and Access Issues
While we make reasonable efforts to adhere to agreed dates and times, all timings are estimates. We are not liable for delays caused by traffic, accidents, roadworks, weather conditions, third party actions, or events outside our reasonable control.
You are responsible for arranging necessary parking permits, lift reservations, or building access permissions. We are not liable for fines, penalties, or costs arising from insufficient parking arrangements or building access restrictions not disclosed to us in advance.
11. Data Protection and Privacy
We collect and process personal information in order to provide our services, manage bookings, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. Information may be shared with staff, contractors, or service providers strictly as required for the performance of the Contract or compliance with legal requirements.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly. We will investigate complaints in a fair and timely manner and aim to reach a resolution by agreement where possible.
Nothing in this section affects your legal rights as a consumer under UK law.
13. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version applicable to your Contract will be the version in force at the time your booking is confirmed, unless you expressly agree to a later version in writing.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
You and Storage Docklands agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By proceeding with your booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
